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Cancellation

Strict: 50% refund up until 1 week prior to arrival, except fees

  • Cleaning fees are always refunded if the guest did not check in.
  • The Airbnb service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to Airbnb within 24 hours of check-in.
  • Airbnb will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.

Other details:

  • For a 50% refund, cancellation must be made seven full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.
  • If the guest cancels less than 7 days in advance, the nights not spent are not refunded.
  • If the guest arrives and decides to leave early, the nights not spent are not refunded.